Terms of service

Terms of Service

Last Updated: September 4, 2026

Welcome to and thank you for using our website.

Before browsing this website, viewing products, creating an account, placing an order, or using any services provided through the website, please read these Terms of Service carefully. These Terms establish the basic rules applicable to your use of the website, purchase of products, and use of related services, as well as the respective responsibilities of both parties.

By accessing, browsing, or using this website, or by placing an order through the website, you confirm that you have read and understood these Terms and agree to comply with them to the extent permitted by applicable law.

These Terms apply together with other relevant policies published on the website, including the Privacy Policy, Return and Refund Policy, and Shipping Policy.

If you do not agree with any part of these Terms, please stop using this website and the related services.

Nothing in these Terms limits or excludes any mandatory statutory rights that consumers are entitled to under applicable law.

1. Website and Related Services

Through this website, we provide consumers with functions and services related to product sales and customer support, including but not limited to:

  • Browsing products and product information;

  • Accessing product-related information;

  • Placing and managing orders online;

  • Providing payment processing functions;

  • Product delivery;

  • Customer inquiries and support;

  • After-sales services;

  • Processing returns, refunds, and exchanges;

  • Other services related to the online shopping experience.

To maintain website security, improve service quality, perform system maintenance, upgrade technical functions, adjust our business operations, or comply with applicable laws and regulations, we may modify, suspend, or discontinue certain website functions.

Where applicable law requires advance notice to users, we will take reasonable measures to provide such notice in accordance with the relevant legal requirements.

2. User Eligibility and Account Responsibilities

When using this website or purchasing products, you must have the legal capacity and eligibility required under applicable law to enter into a legally binding contract.

If you create an account, complete an order, or submit other information, you must ensure that the information provided is:

  • True;

  • Accurate;

  • Complete;

  • Timely;

  • Kept up to date.

You are responsible for taking reasonable measures to protect your account and login information. You should:

  • Keep your account password and login credentials secure;

  • Prevent unauthorized third parties from using your account;

  • Update your information promptly when it changes;

  • Notify us promptly if you become aware of unusual or unauthorized account activity;

  • Not impersonate another person or use false information.

If we have reasonable grounds to believe that an account involves fraud, unlawful activity, security risks, or a serious violation of these Terms, we may, to the extent permitted by applicable law, restrict, suspend, or terminate the relevant account or services.

3. Product Information and Presentation

We make reasonable efforts to ensure that product information displayed on the website is accurate and kept up to date, including:

  • Product names;

  • Product images;

  • Product descriptions;

  • Feature information;

  • Product specifications and technical information;

  • Stock availability;

  • Product prices;

  • Shipping information.

Due to differences in displays, mobile phones, browsers, and device settings, there may be reasonable differences between website images and the actual products, including differences in color, brightness, or visual appearance.

Although we make reasonable efforts to ensure the accuracy of website information, the website may occasionally contain typographical, technical, inventory, or pricing errors.

If an obvious error is identified, we may correct it to the extent permitted by applicable law.

If an error affects an order that has already been placed, we will take appropriate measures in accordance with applicable law and the circumstances of the case and will notify the relevant consumer where required.

4. Order Placement and Contract Formation

Once you submit an order through the website, the relevant order information will enter our order processing system.

Submitting an order does not necessarily mean that we have accepted the order, nor does it necessarily mean that a consumer contract has been formally concluded between you and us.

During order processing, we may conduct the following checks:

  • Product availability;

  • Payment status;

  • Order information;

  • Shipping address;

  • Necessary security and risk checks.

We may be unable to accept or complete an order in circumstances including:

  • The purchased product is temporarily or permanently out of stock;

  • Payment is unsuccessful or has been declined;

  • The shipping address cannot be serviced;

  • The order contains an obvious error;

  • Reasonable fraud or security risks are detected;

  • The transaction is prohibited or restricted by applicable law;

  • Other circumstances prevent the order from being reasonably completed.

If an order that has already been paid for is cancelled for any of the above reasons and a refund is required by applicable law, we will refund the amount that is legally due.

The specific time at which a contract is formed and the method by which an order is accepted shall be determined in accordance with applicable law and the order confirmation, acceptance notice, or other relevant transaction documents sent to you.

5. Product Prices and Payment

The applicable product prices and charges will be displayed on the relevant product page or checkout page.

When completing checkout, the final amount shown on the order confirmation or checkout page shall apply.

Depending on the payment methods actually offered through the website, available payment options may include:

  • Visa;

  • Mastercard;

  • PayPal;

  • Cash on Delivery, where applicable;

  • Other payment methods displayed on the website's checkout page.

The payment methods actually available may vary depending on the order, location, or other factors. The payment options displayed on the website at the time of placing the order shall apply.

Certain payment processes may be handled by independent third-party payment service providers.

To reduce the risk of payment information being exposed, we generally do not directly store complete bank card or credit card information. Relevant payment information may be processed by third-party payment providers in accordance with their own security and data protection policies.

Where applicable law requires us to provide information about taxes, shipping charges, or other additional costs, we will provide the relevant information at the legally required stage of the transaction.

6. Order Delivery

After an order has been confirmed, we will arrange delivery based on the order information and available logistics arrangements.

Actual delivery times may be affected by order processing times, the destination, logistics providers, and other external factors.

Delivery times displayed on the website are generally estimates. Unless we have expressly committed to a specific delivery deadline, such estimates should not be understood as an absolute guarantee of delivery on a particular date.

Delivery may be affected by circumstances including:

  • Weekends and public holidays;

  • Severe weather;

  • Transportation delays;

  • Customs or border inspections;

  • Logistics provider operations;

  • Government or regulatory measures;

  • Force majeure events;

  • Other circumstances beyond our reasonable control.

If a delivery problem occurs, we will provide reasonable assistance in checking the order status and addressing the relevant issue.

For information regarding shipping methods, estimated delivery times, and other transportation-related matters, please also refer to the Shipping Policy published on this website.

7. Returns, Refunds, and Exchanges

For specific rules regarding returns, refunds, exchanges, and consumers' statutory withdrawal rights, please refer to the Return and Refund Policy published on this website.

For consumers protected by European Union consumer protection laws or other mandatory consumer protection legislation, these Terms do not affect any rights granted to them by law.

Such rights may include, where applicable:

  • Statutory withdrawal rights;

  • Rights relating to conformity of goods with the contract;

  • Statutory guarantees;

  • Remedies relating to defective products;

  • Refunds and other statutory remedies.

If these Terms conflict with mandatory consumer rights granted by applicable law, the mandatory provisions of applicable law shall prevail.

8. Product Quality and Statutory Consumer Rights

We are subject to the statutory obligations applicable to the products we sell.

If a product does not conform to the contract, is defective, or fails to meet applicable quality requirements, consumers may have statutory rights to appropriate remedies.

Depending on the product and applicable law, such remedies may include:

  • Repair;

  • Replacement;

  • Price reduction;

  • Refund;

  • Other remedies provided by law.

If certain products are also covered by a manufacturer's warranty or other commercial warranty, the additional coverage shall be governed by the relevant product page, warranty documentation, or other applicable information.

Any commercial warranty does not replace or reduce consumers' statutory rights under applicable law.

9. Prohibited and Improper Use

When using this website, you must comply with applicable laws and these Terms and must not use the website to engage in unlawful, fraudulent, or harmful activities.

Prohibited conduct includes, but is not limited to:

  • Providing false or misleading information;

  • Impersonating another individual or organization;

  • Interfering with the normal operation of the website through technical means;

  • Uploading viruses, Trojans, malware, or other harmful programs;

  • Accessing servers, databases, or other systems without authorization;

  • Engaging in fraud, money laundering, or other unlawful activities;

  • Infringing another person's copyright, trademark, or other intellectual property rights;

  • Violating another person's privacy or other legitimate rights;

  • Scraping, copying, or commercially using website content in bulk without authorization;

  • Attempting to bypass website security or access-control measures;

  • Accessing the website in a manner that may disrupt the website, systems, or normal use by other users.

If we identify conduct that violates these Terms or applicable law, we may, depending on the circumstances, take measures permitted by law, including restricting accounts, cancelling orders, restricting access, or taking other appropriate action.

10. Intellectual Property

Unless otherwise expressly stated, the text, images, graphics, page designs, software, code, structure, and other content provided through this website may be protected by applicable intellectual property laws.

Protected content may include:

  • Trademarks and brand identifiers;

  • Logos;

  • Product images;

  • Product descriptions;

  • Website text;

  • Graphics and visual elements;

  • Software and programs;

  • Website code;

  • Page layouts and structures;

  • Other website materials.

Without prior written permission from the relevant rights holder, you may not reproduce, modify, publish, distribute, sell, publicly display, or otherwise use protected content in an unauthorized manner.

Nothing in these Terms restricts any fair use or other non-excludable statutory rights that consumers are entitled to under applicable law.

11. Third-Party Services

We may use independent third-party service providers to facilitate payments, delivery, website operation, and other related functions.

Such services may include:

  • Payment processing;

  • Logistics and delivery;

  • Website hosting;

  • Cloud infrastructure;

  • Data statistics and analytics;

  • Website security;

  • Customer service;

  • Advertising and marketing tools.

Third-party service providers may process relevant information in accordance with their own terms of service and privacy policies.

For information about how personal information is collected, used, and protected, please refer to our Privacy Policy.

12. Website Availability

We will make reasonable efforts to keep the website and its main functions operating normally. However, we cannot guarantee that the website will always be uninterrupted, error-free, or completely free from technical problems.

The website may be temporarily unavailable or certain functions may be affected due to:

  • Scheduled system maintenance;

  • Software upgrades;

  • Technical failures;

  • Network connection problems;

  • Server failures;

  • Programming errors;

  • Cyberattacks or security incidents;

  • Interruptions to third-party services;

  • Other unforeseen technical circumstances.

Where reasonably practicable, we will take appropriate measures to restore website services following an interruption.

13. Liability and Events Beyond Our Reasonable Control

To the extent permitted by applicable law, we may not be liable for delays, interruptions, or service problems resulting from events beyond our reasonable control.

Such circumstances may include:

  • Natural disasters;

  • Extreme weather;

  • War or armed conflict;

  • Civil unrest;

  • Government measures;

  • Widespread network failures;

  • Logistics system interruptions;

  • Third-party service failures;

  • Other events that could not reasonably have been foreseen or controlled.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

In particular, these Terms do not limit consumers' mandatory consumer protection rights, statutory product quality rights, or other legal rights that cannot be waived under applicable law.

14. Privacy and Personal Information

We take the security of your personal information seriously.

For information about how we collect, use, retain, share, and protect personal information, as well as how we use cookies and similar technologies, please refer to our Privacy Policy.

The Privacy Policy and these Terms of Service together form important parts of the rules governing the services provided through this website.

15. Changes to These Terms

We may update these Terms of Service from time to time in response to changes in applicable laws and regulations, website functions, business operations, or technical services.

The updated version will be published on the website together with the relevant update date.

If changes may materially affect consumers, we will take reasonable measures to notify consumers to the extent required by applicable law.

Unless otherwise required by law, an updated version of these Terms will not retroactively affect rights that consumers have lawfully acquired before the changes took effect.

We recommend that you review this page periodically before continuing to use the website so that you are aware of the current Terms of Service.

16. Governing Law and Dispute Resolution

These Terms shall be interpreted and enforced in accordance with applicable law.

For consumer transactions, any provision concerning applicable law or jurisdiction shall not deprive consumers of rights granted to them under mandatory consumer protection laws applicable to them.

If you have a dispute concerning an order, product, or website service, we recommend that you first contact us through the customer service email address so that we can attempt to resolve the matter amicably.

If the dispute cannot be resolved through consultation, consumers may still seek assistance from a court with appropriate jurisdiction, a regulatory authority, or another lawful dispute-resolution body in accordance with applicable law.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

17. Contact Us

If you have any questions regarding these Terms of Service, products, orders, payments, delivery, returns, refunds, or use of the website, please contact us:

Customer Support

📧 hortensiomaya555@gmail.com

To help us process your request efficiently, please provide your order number and as much relevant information about the issue as possible.

We will process and respond to your inquiry within a reasonable period and in accordance with applicable law.

Thank you for visiting and using our website.