Shipping policy

Shipping Policy

Last Updated: September 4, 2026

Thank you for choosing our products.

To help you better understand the entire process from order placement to delivery, this Shipping Policy explains our delivery regions, order processing, shipping times, tracking, shipping fees, and how we handle potential delivery issues.

We will make reasonable efforts to process and arrange the delivery of your order in a timely manner based on the circumstances of each order.

Nothing in this Shipping Policy excludes, limits, or reduces any mandatory rights that consumers are entitled to under applicable law.

1. Delivery Areas

We currently provide standard shipping services to the following European countries and regions:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

The actual delivery area may vary depending on the product category, inventory location, warehouse arrangements, and local logistics conditions.

If your country or region is not included in the list above, we recommend contacting us by email before placing an order to confirm whether delivery is currently available.

2. Shipping Fees and Carriers

For the regions currently supported above, we generally offer Free Standard Shipping.

The actual shipping fee and any applicable additional charges will be based on the information displayed on the checkout page at the time you place your order.

We will select an appropriate carrier based on the order destination, product availability, warehouse location, and available logistics routes at the time.

Logistics providers we may use include, but are not limited to:

  • UPS

  • FedEx

  • DHL

  • DPD

  • Other qualified logistics partners

Because logistics routes, warehouse arrangements, and carrier service coverage may change between regions, we reserve the right to select or change the logistics provider based on actual circumstances.

If a particular order involves shipping fees or other transportation-related charges that are payable by the consumer, we will provide the relevant information during checkout to the extent required by applicable law.

3. Order Processing Time

After an order has been successfully confirmed, we generally require approximately 3–5 business days to review the order, prepare the products, and arrange shipment.

Under normal circumstances, processing time is calculated based on business days:

Monday to Friday, excluding public holidays.

In certain circumstances, order processing may take longer, including:

  • Public holidays;

  • Major promotional events;

  • Temporary increases in order volume;

  • Inventory adjustments;

  • Warehouse operating arrangements;

  • System or technical problems;

  • Other unforeseen operational circumstances.

We will make reasonable efforts to complete order processing as quickly as possible.

4. Estimated Shipping Time

After an order has been processed and handed over to the carrier, standard delivery generally takes approximately 5–8 business days.

The current estimated standard delivery schedule is as follows:

Delivery Stage Estimated Time
Order processing and shipment preparation 3–5 business days
Transit time after shipment 5–8 business days
Total estimated delivery time Approximately 8–13 business days
Standard shipping fee Free

The above timeframes are estimates based on normal circumstances and do not constitute an absolute or guaranteed delivery deadline.

Actual delivery times may be affected by factors including:

  • Destination country or region;

  • Local logistics networks;

  • Carrier transportation arrangements;

  • Customs or border inspections;

  • Local last-mile delivery;

  • Weekends and public holidays;

  • Extreme weather;

  • Peak shipping periods;

  • Force majeure events;

  • Other circumstances beyond our reasonable control.

If applicable law provides mandatory delivery deadlines or consumer delivery rights, those legal requirements shall prevail.

5. Shipping Notifications and Tracking

After your order has been shipped, we will generally send a shipping notification to the email address provided when you placed your order.

Where applicable, the shipping notification may include:

  • Confirmation that the order has been shipped;

  • Tracking number;

  • Carrier name;

  • Relevant tracking information.

Tracking information may not become available until the package has been scanned and entered into the carrier's tracking system.

Therefore, it is normal for the tracking page to show no updates for a short period immediately after shipment.

If the tracking information has not been updated for an extended period or you have questions regarding the delivery status, please contact us:

📧 hortensiomaya555@gmail.com

To help us investigate the matter, please provide your order number and tracking number whenever possible.

6. Delivery Delays

We will make reasonable efforts to process and deliver your order within the estimated timeframe. However, unforeseen delays may occur during transportation.

Common factors that may affect delivery include:

  • Peak shipping periods;

  • Public holidays;

  • Increased order volumes during major promotional events;

  • Customs inspections;

  • Severe or extreme weather;

  • Local delivery network disruptions;

  • Carrier operational changes;

  • Transportation restrictions;

  • Changes to transportation routes;

  • Force majeure events;

  • Other circumstances beyond our reasonable control.

If your package has significantly exceeded the normal estimated delivery period and has not been delivered, please contact us promptly.

We will check the order and tracking information and, where reasonably possible, assist you in communicating with the relevant carrier.

7. Changes to Shipping Address and Order Information

7.1 Before Shipment

If your order has not yet entered the final shipping process, you may contact us as soon as possible by email to request:

  • A change of shipping address;

  • Correction of your telephone number;

  • Correction of certain order information;

  • Cancellation of the order.

Because orders may enter the warehouse processing stage shortly after being placed, please submit any modification or cancellation request as early as possible.

We will make reasonable efforts to assist based on the current status of the order, but we cannot guarantee that every modification or cancellation request can be successfully processed.

7.2 After Shipment

Once an order has been handed over to the carrier, it is generally no longer possible to directly change the shipping address or cancel the order.

If delivery fails due to an incorrect address, incomplete information, an unavailable contact method, or another reason attributable to the consumer, this may result in:

  • Failed delivery;

  • An undeliverable package;

  • Repeated delivery attempts;

  • Return of the package.

In such circumstances, we may need to contact you to confirm the appropriate next steps.

If additional shipping or redelivery costs arise as a result, they will be handled based on the actual circumstances and applicable law.

Nothing in this policy affects consumers' statutory rights to withdrawal, returns, refunds, or other mandatory consumer rights.

8. Customs Duties, VAT, and Other Charges

Different countries and regions may have different import, tax, and customs requirements.

Depending on the products ordered, order value, destination country, and local laws, your order may be subject to:

  • Import duties;

  • Value Added Tax (VAT);

  • Customs processing fees;

  • Customs clearance service fees;

  • Other legally applicable taxes or charges.

Where such charges are legally payable by the consumer, we will provide the necessary information to the extent required by applicable law.

Responsibility for specific taxes and fees may vary depending on the product type, order value, destination, and local regulations.

If your country or region has specific import or tax requirements, we recommend that you familiarize yourself with the relevant regulations before making a purchase.

9. Damaged Packages or Incorrect Products

If you notice that the outer packaging is visibly damaged when you receive your package, or if the products you receive do not correspond to your order, please contact us as soon as possible.

To help us verify the situation more accurately, we recommend providing:

  • Order number;

  • Recipient's name;

  • Email address used when placing the order;

  • Tracking number;

  • Photos of the product;

  • Photos of the outer packaging;

  • A detailed description of the issue.

We will review the order information, product condition, and available shipping records and provide a reasonable solution based on the circumstances and applicable law.

Where the issue involves a product defect, shipping damage, or an incorrect product being delivered, the consumer's statutory rights under applicable law will not be restricted by this Shipping Policy.

10. Lost Packages or Shipping Irregularities

If tracking information indicates that a package may have been lost in transit, has remained at the same location for an extended period, or has experienced another serious shipping issue, please contact us promptly.

We will investigate the matter based on:

  • Shipping tracking records;

  • Carrier feedback;

  • Order information;

  • Delivery status.

If it is confirmed that the issue is a transportation problem for which we or the carrier are legally responsible, we will provide an appropriate solution based on applicable law and the circumstances of the case.

11. Failed Delivery and Returned Packages

If delivery fails due to circumstances including:

  • Incorrect shipping address;

  • Incorrect contact information;

  • Incomplete address information;

  • Multiple unsuccessful delivery attempts;

  • Repeated delivery failures;

  • Refusal by the consumer to accept the package;

  • Other delivery problems caused by information or actions provided by the consumer;

we may contact you by email to discuss redelivery, return of the package, or another available solution.

If additional transportation or return shipping costs arise during redelivery or return, they will be handled based on the actual circumstances and applicable law.

Regardless of the delivery issue, this policy does not exclude consumers' statutory withdrawal rights, refund rights, or other mandatory consumer protection rights.

12. Force Majeure and Special Circumstances

Certain events beyond our reasonable control may affect order processing or product delivery.

Such circumstances may include:

  • Natural disasters;

  • Extreme weather;

  • War or armed conflict;

  • Civil unrest;

  • Government measures;

  • Widespread transportation disruptions;

  • Major logistics system failures;

  • Network or communication system failures;

  • Other events that could not reasonably have been foreseen or controlled.

If such circumstances occur, we will take reasonable measures to minimize their impact on order delivery where practicable and will provide relevant information to consumers when conditions permit.

13. Shipping Policy and Statutory Consumer Rights

This Shipping Policy is not intended to exclude, limit, or reduce any mandatory rights that consumers are entitled to under applicable law.

If any provision of this policy conflicts with mandatory consumer protection requirements under applicable law, the relevant legal requirements shall prevail.

For information regarding returns, refunds, and consumers' statutory withdrawal rights, please refer to:

Return & Refund Policy

For information regarding personal information, cookies, and data processing, please refer to:

Privacy Policy

For information regarding website use, orders, and payments, please refer to:

Terms of Service

14. Contact Us

If you have any questions regarding order delivery, estimated delivery times, tracking, delivery delays, damaged packages, lost packages, or other shipping matters, please contact us:

Customer Support

📧 hortensiomaya555@gmail.com

To help us locate your order more quickly, please provide the following information whenever possible:

  • Order number;

  • Tracking number;

  • Recipient information;

  • Detailed description of the issue.

After receiving your request, we will review the relevant order and shipping information and provide appropriate assistance as soon as reasonably possible.

Thank you for your understanding and support.