Privacy policy

Privacy Policy

Last Updated: September 4, 2026

Welcome to our website.

We take your privacy and the security of your personal data very seriously. We are committed to collecting, using, storing, and protecting personal information in a reasonable and transparent manner in accordance with applicable data protection laws and regulations. This Privacy Policy explains how your personal information may be processed when you browse this website, purchase our products, use website functions, contact customer service, or otherwise interact with us.

Please read this Privacy Policy carefully before using this website. By continuing to access or use this website, you acknowledge that you understand the information processing practices described in this Privacy Policy.

1. Personal Information We May Collect

Depending on how you interact with this website, we may collect relevant information only when necessary for our business operations and as permitted by applicable law.

1.1 Information You Provide Directly

When you place an order, complete a form, contact customer service, submit an after-sales request, or otherwise voluntarily provide information to us, the information collected may include:

  • Name;

  • Shipping address;

  • Billing and payment-related address;

  • Telephone number;

  • Email address;

  • Product orders and transaction records;

  • Return, refund, exchange, and after-sales information;

  • Communications between you and our customer service team;

  • Other information you voluntarily provide.

If an order is paid through a third-party payment platform, bank card, credit card, or other payment information involved in the payment process is generally processed directly by the relevant payment service provider and is subject to its own privacy policy.

Unless required by law or necessary for legitimate business purposes, we generally do not actively store complete bank card or credit card information.

1.2 Information Automatically Collected During Website Visits

When you visit this website, we may use cookies, log files, and similar technologies to collect certain technical and usage information, including:

  • IP address;

  • Browser name and version;

  • Operating system;

  • Device type and related technical information;

  • Pages visited and time spent on pages;

  • Access time and browsing paths;

  • Data generated by cookies and similar technologies;

  • Referring pages or sources;

  • Network and server logs;

  • Information relating to website operation, security, and performance.

Such information is primarily used for website operation, troubleshooting, security protection, performance analysis, and improving the overall user experience.

2. How We Use the Information We Collect

Where permitted by applicable law, we may use personal information for the following purposes:

2.1 Orders and Customer Service

We may use relevant information to:

  • Receive, confirm, and process your orders;

  • Verify payment and transaction status;

  • Arrange product storage and delivery;

  • Provide pre-sale and after-sales customer support;

  • Process return, refund, and exchange requests;

  • Respond to your inquiries or requests;

  • Send order, delivery, and after-sales service notifications.

2.2 Website Maintenance and Security

Relevant information may also be used to:

  • Ensure the stable operation of the website and related functions;

  • Detect, prevent, and investigate fraudulent activities;

  • Prevent unauthorized access;

  • Maintain account, system, and website security;

  • Identify and resolve technical problems;

  • Monitor potential network and data security risks.

2.3 Improving Our Website, Products, and Services

To the extent permitted by law, we may analyze website visits and usage in order to:

  • Optimize website structure and functionality;

  • Improve product presentation;

  • Improve customer service quality;

  • Understand user needs;

  • Improve the overall shopping experience.

2.4 Marketing and Promotions

Where applicable law requires your prior consent, we will obtain the necessary authorization before sending marketing or commercial communications, such as information about new products, promotional activities, and service updates.

You may unsubscribe from marketing communications by following the unsubscribe instructions included in the relevant email, or you may contact us directly through our customer service email address.

2.5 Compliance with Legal and Regulatory Requirements

Where necessary, we may process, retain, or disclose relevant personal information in order to comply with applicable laws and regulations, regulatory requirements, court orders, or other lawful requests.

3. Legal Basis for Processing Personal Information

If the GDPR or other applicable data protection laws apply to your personal information, we may generally process your information on the following legal bases:

Performance of a Contract:
When processing personal information is necessary to complete an order, confirm payment, deliver products, or provide after-sales services.

Compliance with a Legal Obligation:
When applicable laws or regulations require us to retain, use, or provide certain information.

Legitimate Interests:
When necessary to protect website security, prevent fraud, maintain normal business operations, improve our services, or handle relevant disputes, provided that such processing does not improperly override your fundamental rights and interests.

Your Consent:
Where applicable law requires us to obtain your consent, we will obtain the necessary authorization before carrying out the relevant processing activity.

Where processing is based on your consent, you have the right to withdraw that consent in accordance with applicable law.

Withdrawal of consent will not affect the lawfulness of processing carried out on the basis of your consent before it was withdrawn.

4. Cookies and Similar Technologies

To provide essential website functions and improve your browsing experience, we may use cookies, pixels, local storage, and other similar technologies.

These technologies may be used to:

  • Save shopping cart and order-related information;

  • Provide essential website functions;

  • Remember language and browsing preferences;

  • Monitor and analyze website visits;

  • Evaluate website performance;

  • Identify potential security issues;

  • Where applicable, evaluate the effectiveness of advertising and marketing campaigns.

For non-essential cookies or similar technologies, where applicable law requires user consent, we will activate them only after obtaining the required consent.

You may view, restrict, reject, or delete cookies through the cookie management tools provided on the website or through your browser settings.

Please note that disabling certain essential cookies may prevent some website functions from operating properly.

5. Disclosure and Sharing of Personal Information

We do not sell personal information for commercial profit.

To fulfill orders, maintain the website, and provide related services, we may share certain information, where necessary, with service providers that provide services such as:

  • Payment and transaction processing;

  • Product transportation and delivery;

  • Website hosting and technical support;

  • Cloud services and data infrastructure;

  • Website analytics and statistics;

  • Website security and fraud prevention;

  • Customer service and communication tools;

  • Advertising or marketing services, where applicable.

We will generally provide service providers only with the information necessary for them to perform their services and will take reasonable measures to protect such information to the extent required by applicable law.

We may also disclose relevant information where legally permitted or required, including when:

  • Required by applicable laws or regulations;

  • Requested by a court, regulatory authority, or other legally authorized authority;

  • Necessary to protect the legitimate rights and interests of us, consumers, or other third parties;

  • Necessary to prevent or investigate fraud, unlawful activities, or security incidents;

  • Necessary to handle legal disputes or claims;

  • Necessary to enforce applicable agreements and maintain the proper operation of the website.

6. Third-Party Services and External Platforms

This website may rely on third-party service providers to provide certain functions, such as payment processing, logistics, website analytics, security protection, customer support, advertising, and communication services.

Depending on the specific service and your use of the website, these third parties may independently process certain information in accordance with their own data processing practices.

Types of third-party services that may be involved include:

  • Payment platforms;

  • Logistics and delivery platforms;

  • Website statistics and analytics tools;

  • Advertising platforms;

  • Customer service systems;

  • Website security tools;

  • Social media-related functions.

Where third-party technologies involve cookies or similar technologies, we will provide appropriate management or consent mechanisms where required by applicable law.

We recommend that you also review the privacy policies provided by relevant third parties when using their services so that you can understand how they process your information.

7. Google Services

If this website uses Google Analytics, Google Ads, or other Google-related services, these services may collect and process certain website usage data, device information, or other technical information depending on their specific functions.

Such technologies may be used to:

  • Analyze website visits;

  • Evaluate website performance;

  • Measure advertising effectiveness;

  • Track conversions;

  • Optimize the website and marketing activities;

  • Provide other functions offered by the relevant Google services.

For non-essential analytics or advertising technologies for which user consent is legally required, we will obtain your consent before enabling such technologies where applicable.

You may adjust the relevant settings through the website's cookie management function.

Google and other third-party service providers may process relevant information in accordance with their respective published privacy policies.

8. Personal Information Security

We take reasonable technical and organizational measures to protect personal information based on the nature of the information, the purposes of processing, and the actual risks involved.

These measures may include:

  • Using encryption technologies to protect data transmission;

  • Restricting data access permissions;

  • Implementing authentication and account security measures;

  • Conducting security monitoring of websites and systems;

  • Implementing fraud prevention and risk identification measures;

  • Establishing data backup and recovery mechanisms;

  • Implementing data protection management for personnel who have access to personal information.

Although we take reasonable measures to reduce data security risks, no method of internet transmission, network system, or electronic storage can guarantee absolute security.

If you believe that your account, order, or personal information may have been subject to unusual or suspicious activity, please contact us promptly through our customer service email address.

9. Retention of Personal Information

We do not retain your personal information indefinitely.

Generally, we retain personal information for a reasonable period necessary to fulfill the purposes for which it was collected and to provide the relevant services.

The actual retention period may be affected by factors including:

  • The period required to provide products and services;

  • Order and after-sales processing requirements;

  • Retention periods required by applicable laws and regulations;

  • Financial, tax, and accounting record requirements;

  • The period necessary to handle or resolve potential disputes;

  • The period necessary to prevent fraud and protect website security.

When personal information is no longer necessary for the purposes for which it was collected and there is no legal requirement to retain it, we may delete, anonymize, or otherwise appropriately process the information in accordance with applicable law.

10. Your Data Protection Rights

If the GDPR or other applicable data protection laws apply to you, you may have the following data protection rights:

Right of Access:
To request confirmation as to whether we process your personal information and, where legally permitted, obtain access to such information.

Right to Rectification:
To request correction of inaccurate personal information or completion of incomplete personal information.

Right to Erasure:
To request deletion of your personal information where the applicable legal requirements are met.

Right to Restriction of Processing:
In certain circumstances specified by law, to request that we temporarily restrict the processing of your personal information.

Right to Object:
Where permitted by law, to object to certain processing activities involving your personal information.

Right to Data Portability:
Where applicable, to receive relevant personal data in a structured, commonly used, and machine-readable format, or to request that it be transmitted to another data controller.

Right to Withdraw Consent:
Where processing is based on your consent, you may withdraw your consent in accordance with applicable law.

These rights may be subject to conditions, exceptions, or limitations under applicable law.

If you wish to exercise any of your data protection rights, please contact us at:

📧 hortensiomaya555@gmail.com

We will process your request within the time limits and in accordance with the requirements established by applicable law.

11. Protection of Children's Information

This website is not specifically intended to provide products or services to children or individuals who have not reached the applicable legal age.

If we become aware that we have unintentionally collected personal information from a minor in circumstances where appropriate authorization was legally required, we will take reasonable measures to handle such information in accordance with applicable law.

If you believe that a minor has submitted personal information to us without appropriate authorization, please contact us at:

📧 hortensiomaya555@gmail.com

12. International Data Transfers

Because certain website technology, payment, logistics, analytics, or other service providers may be located in different countries or regions, your personal information may be stored or processed outside your country or region.

When personal information is transferred to locations outside the European Economic Area (EEA), we will implement appropriate data protection measures to the extent required by applicable law, such as legally recognized data transfer mechanisms, contractual safeguards, or other lawful safeguards.

13. Data Security Incidents

If a data breach, unauthorized access, or other security incident occurs that may affect the security of personal information, we will take reasonable response measures based on the nature of the incident and applicable law.

Where required by law, we may report the incident to the relevant regulatory authorities and, where necessary, provide appropriate notifications to affected individuals.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in laws and regulations, website functionality, business operations, technology, or services.

The updated version will be published on this website together with the applicable effective date or updated date.

If there are changes that may materially affect your rights or interests, we will take appropriate measures to notify you to the extent required by applicable law.

We recommend that you review this page periodically to stay informed about our current Privacy Policy.

15. Contact Us

If you have any questions regarding this Privacy Policy, the processing of personal information, cookies, data protection rights, or other privacy-related matters, please contact us.

Customer Support

📧 hortensiomaya555@gmail.com

To help us process your request efficiently, please provide as much relevant information as possible in your email, including the nature of your inquiry and any necessary order or contact information.

We will respond to your request within the period required by applicable law or within a reasonable period.

Thank you for your understanding and support regarding our Privacy Policy and commitment to protecting personal information.