Contact information
Contact Us
Thank you for visiting and using our website.
If you have any questions regarding products, orders, payments, shipping, returns, refunds, or after-sales service, please feel free to contact our customer support team at any time. We will review your request based on the specific circumstances and provide appropriate assistance as soon as reasonably possible.
1. Customer Support Contact Information
Customer Support
This email address is our primary customer support contact.
To help us accurately identify your order and related information, we recommend contacting us from the email address you used when placing your order whenever possible.
2. How We Can Help
Our customer support team can assist you with the following matters:
-
Product information, features, and usage inquiries
-
Order confirmation and order status inquiries
-
Payment, payment failures, and other payment-related issues
-
Shipping status and delivery progress
-
Delayed packages or unusual shipping updates
-
Return, refund, and exchange requests
-
Damaged, missing, or incorrect products
-
After-sales service and order-related issues
-
Problems encountered while browsing the website or placing an order
-
Other inquiries related to your purchase or our services
If your inquiry does not fall into one of the categories above, you are still welcome to contact us. We will review your request and assist you according to the circumstances.
3. Information We Recommend Providing by Email
To help us process your request more efficiently, we recommend providing the following information whenever applicable:
-
Order number, if you have already placed an order
-
Recipient's name
-
Email address used when placing the order
-
Product name or relevant product information
-
A description of the issue and relevant details
-
Shipping tracking number, if applicable
-
Photos of the product, packaging, or relevant screenshots, if applicable
Providing complete and accurate information can help us identify the issue more quickly and provide an appropriate solution.
Security Reminder
To protect your personal and payment information, please do not send the following sensitive information by email:
-
Full bank card numbers
-
Card security codes
-
Payment passwords
-
Website account passwords
-
Other unnecessary sensitive personal information
If additional information or action is genuinely required, we will provide appropriate instructions through a suitable method.
4. Customer Support Response Time
We generally aim to respond to customer inquiries within 1–2 business days after receiving an email.
Response times may be longer in the following circumstances:
-
Weekends or public holidays
-
Promotional or sales periods
-
Periods of unusually high order volume
-
Situations requiring further verification with shipping companies or other service providers
We will make reasonable efforts to process each customer inquiry as promptly as possible.
5. Returns, Refunds, and Exchanges
If you would like to request a return, refund, or exchange, please contact us first by email:
To avoid unnecessary delays, please include your order number, product name, and reason for the request in your email.
For information regarding return conditions, refund procedures, and applicable statutory consumer rights, please also refer to the website's:
Return & Refund Policy
Where applicable law grants consumers additional mandatory rights, such rights will not be restricted by the policies on this website.
6. Order Delivery and Shipping Issues
You may contact us for assistance if your order is affected by any of the following situations:
-
Shipping information has not been updated for an extended period
-
Your package has not arrived within the estimated delivery period
-
The tracking information cannot be found or accessed
-
Your package may have been lost during transit
-
The product was damaged during transportation
-
The product received does not match your order
-
Other delivery or shipping irregularities
If you have received a shipping tracking number, please provide it when contacting customer support so that we can assist in checking the status of your order.
7. Privacy and Personal Information Inquiries
If you have questions regarding the collection, use, storage, Cookies, data security, or other privacy-related matters concerning your personal information, you may also contact us at:
For more information about how we process personal information and the data protection measures we apply, please refer to:
Privacy Policy
We process personal information in accordance with applicable data protection laws and regulations.
8. Website and Other Service Issues
If you encounter any problems while browsing the website, placing an order, using website functions, or receiving related services, you are welcome to contact our customer support team directly.
Please briefly describe the issue in the email subject line or message body and, where possible, provide relevant order information, screenshots, or other materials that may help us understand and assess the issue.
Our customer support team will review the matter based on the specific circumstances and provide reasonable assistance where appropriate.
9. Customer Support Email
Customer Support
Customer Support Email:
hortensiomaya555@gmail.com
We value every customer inquiry and will make reasonable efforts to review and address your concerns carefully.
Thank you for your understanding, trust, and support.